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Operations Consultant
Category: Other
  • Your pay will be discussed at your interview

Job code: lhw-e0-88402590

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  Job posted:   Tue Apr 17, 2018
  Distance to work:   ? miles
  6 Views, 0 Applications  
Operations Consultant

**Job Title**
Operations Consultant
St. Louis, MO

Job Description**

**ITIL / ITSM Consultant**

WWT is currently seeking a ITIL / ITSM Consultant supporting a wide range of clients in the commercial and federal space. This role is primarily a delivery role involving services for Operational Readiness and Maturing ITSM practices within our strong base of Fortune 500 companies. The ITIL / ITSM Consultant supporting will be providing a multitude of services to assist clients with improving their overall IT maturity by applying a WWT established Operational Readiness methodology.

The Consultant may operate in the capacity of Lead or support specific scope elements under the direction of the project lead. A Consultant operating in a Lead capacity is responsible for leading Professional Services' consulting teams during customer projects and oversees the day-to-day operations of a project through completion. The Consultant is the main contact between WWT and the customer for a project. In some cases, the Consultant will lead several customer projects concurrently.

**Travel is required and will be approximately 50-75%.**

**The ITIL / ITSM Consultant will:**

+ Be the primary lead in the Operational and IT Maturity Assessment engagements for a wide variety of clients in different industry verticals

+ Assess operational challenges within an environment, identify key strategic issues and advise on best alternative course of action

+ Possess the ability to work in a client environment and develop a multitude of relationships with

+ Through the application of industry standards and security best practices, develop and recommend plans to structure secure architectures

+ Understand the organizational interplay in all silos of IT including Storage, Network, Compute, Security and Application Development.

+ Analyze and assess client facing organizational and process challenges, identify recommendations for solutions, and define a roadmap to successfully implement such solutions

+ Develop reports and supporting presentations for both client and internal discussions



+ Serve as Subject Matter Expert (SME) for application of ITIL/ITSM principles in an Advisory Services' assessment, planning or design engagement;

+ Have broad IT operational experience leading or supporting an enterprise deployment of selected ITIL/ITSM standard processes;

+ Demonstrate ability to carry out consulting activities, methodologies leading to comprehensive discovery, analysis and technical/business recommendations;

+ Develop engagements to do maturity assessments or design of IT operations and major operating processes;

+ Have broad experience with ITIL v2 and ITIL v3 standards and ability to practically apply these standards in a typical customer environment;

+ Be capable of tailoring focus to specific processes across the range of Service Operation, Service Strategy, Service Design, Service Transition and Continuous Improvement;

+ Have demonstrated experience in designing/applying operating process expertise in settings such as Service Desk, Network Operations Centers, Data Center operations.

+ 5-10 years of ITSM, ITIL or Operational Leadership

+ Preferred certifications: ITIL, Six Sigma, TOGAF, PMP

+ Knowledge of current and upcoming security technologies and operations

+ Experience in conducting Operational Readiness Assessments

+ Experience in ITSM operations and policy development

+ Extensive ability to perform concurrent tasks in complex environments and adjusting priorities

+ Ability to communicate and modify approach, language, and style to different audiences

+ Extensive experience in organizing resources, establishing priorities, and leading security initiatives

+ Must have excellent communication skills, writing skills, and the ability to work with team members at all levels

+ Must be a performance-driven team player with an excellent attitude

**Equal Opportunity Employer Minorities/Women/Veterans/Disabled**

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